Online/Phone Services and Crisis Chat

We believe survivors.  We respect diversity and foster anti-racist and anti-oppression work.  We are currently working from home, and want you to know that while others may be present in our homes, we are working to maintain your privacy and confidentiality - our laptops are password protected and your data is saved in a secure server, not our computers.  We work in a private area away from our families.

We are currently available to assist with new referrals to our program.  Call our office numbers 705 646-2122 (Muskoka) or 705 774-9083 (Parry Sound District) and your message will be returned in 1-2 business days.  Our online anonymous chat service will be available soon, check back here for the launch date.

MPSSAS Terms and Conditions of

Online Crisis Chat Services

 

By answering yes, you agree to the following:

  • You understand that your counselor practices in the province of Ontario Canada and is governed by the laws of this province.

  • At our centre, we work with cis and trans women, and non binary people aged 16+.  If you are seeking services as a cis or trans man, we will also assist you with a referral and discuss resources with you.  If you are under 16 we will assist you with a referral as well.

  • You understand that our 24/7 helpline is 1 800 461-2929 and that our chat service is available only at specific hours, posted on our website www.mpssas.com

  • You understand that our chat service is anonymous and we are not keeping your url or saving a copy of the chat transcript.

  • MPSSAS counsellors may not be able to work with you via chat.  If, during your work together, your counsellor discovers that you are not, in fact, someone who can benefit from chat support, your counsellor will discuss this with you and alternative ideas/referrals will be explored.

  • Chat based counselling is not the same as in person psychotherapy.  We will focus on assisting you with information about sexual assault and resources available, self care strategies and healthy coping skills.

  • MPSSAS cannot be held responsible for chat services that are temporarily not available due to technological or human issues.

  • We ask you to know you are in a counselling space when you’re on the chat.  Try to be open to suggestions for your support. 

  • Abuse of counselors will not be accepted in the chat forum, and the counselor will end the session.

  • There are no other explicit or implicit commitments to the therapeutic relationship, whether it is in person or by chat.  We are here as a supportive service for sexual assault survivors.

  • Confidentiality In General: As counselors in Ontario we protect the confidentiality of the communications and contacts with all clients, including chat clients. Your counselor will not ask your name, and if you do voluntarily share it, your identity will be kept confidential unless you specifically request the counselor to make a referral to the agency services on your behalf.

 

  • The following terms apply ONLY if you do give your name and identifying information:

  • Confidentiality Exceptions: According to Ontario law there are these situations where your counsellor is required to break the confidentiality that we work so hard to retain and call local law enforcement or social authorities.

  • If during your chat you give any information that would lead your counselor to believe that you may imminently hurt yourself, or someone else, your counselor will notify the appropriate authorities to prevent such actions from taking place.

  • If during your chat you give any information that would lead your counselor to believe that there is neglect or abuse of a minor, your counselor will notify the appropriate authorities to prevent such actions from taking place.

 

Remember, if you are uncomfortable with any of the terms, you can call our offices at 705 646-2122 (Muskoka) or 705 774-9083 (Parry Sound) to talk about services that fit for you.

Muskoka Parry Sound Sexual Assault Services

Online/Phone Individual and Group Counselling Services

 During the pandemic, all our counseling services are being offered remotely, to avoid face to face interactions.  Our programs continue and we are considered an essential service.

If you need help (phone minutes?) to access services with us via phone or online programs, please let us know.  We can assist you to access our services.

As part of your agreement to access service with us this way, you will be asked to acknowledge you have read this document.  Your counselor can also read it to you and discuss any questions you have:

MPSSAS Consent to Online/Phone Services

 

We ask service users to review our Consent to Online/Phone Services and agree to the following conditions.

 

You can email back a reply to the consent forwarded to you

or

Give your verbal consent to the form read to you by phone or agree you have read the consent form here on the website,

 

You indicate that you understand and agree to the terms and conditions stated below:

  • You understand that your counselor practices in the province of Ontario Canada and is governed by the laws of this province.

  • You agree that you are a cis or trans woman or non binary person at least 16 years old.

  • You understand that our 24/7 helpline is 1 800 461-2929 and that our counselors are not available outside of business hours of Monday to Friday 9-5 pm.  Call 911 or your health centre in an emergency.

  • You agree to supply your true full name, address, and phone number and e-mail address in the intake interview. You understand that if any of this information is inaccurate, this may be a major limitation in our ability to help you.

  • MPSSAS counselors/therapists may not be able to work with you via phone/online sessions.  If hardware/software is the barrier however, we will attempt to assist you to obtain a device to enable your support, depending on current resources available.  If, during your work together, your counselor discovers that you are not, in fact, someone who can benefit from phone or online support, your counselor will discuss this with you and alternative ideas/referrals will be explored.

  • Phone/online counselling is not the same as in person psychotherapy.  We will focus on assisting you with self care strategies and healthy coping skills.

  • MPSSAS cannot be held responsible for phone/online services that are temporarily out of service.

  • Confidentiality In General: As counselors in Ontario we protect the confidentiality of the communications and contacts with all clients, including phone/online clients. Your therapist will only release information about your work to others with your written permission, or if they are required to do so by a court order or legal subpoena.

  • Confidentiality Exceptions: According to Ontario law there are three situations where your therapist is required to break the confidentiality that we work so hard to retain and call local law enforcement or social authorities.

  • If during your sessions you give any information that would lead your counselor to believe that you may hurt yourself, someone else, or someone may hurt you in any way, your counselor will notify the appropriate authorities to prevent such actions from taking place.

  • If during your sessions you give any information that would lead your counselor to believe that there is neglect or abuse of a minor, your counselor will notify the appropriate authorities to prevent such actions from taking place.

  • If during your sessions you give any information that would lead your therapist to believe that a regulated health professional has been involved with sexual abuse, your counselor will notify the appropriate authorities to prevent such actions from taking place.

  • Phone Confidentiality: Your counselor will do everything possible to protect your identity and keep all confidences.  It is at times not possible, however, to guarantee 100% protection of the confidentiality of phone calls or text if there is use of a cordless or cell phone during a phone session. At times it is possible for someone with a scanner to possibly hear the conversation. The goal of phone counseling is to help you. If at any time, either you or your counselor feels that working together is not helpful enough to you, either is free to terminate the relationship. 

  • Online Confidentiality: We are using an online Pro Zoom platform for online counselling in groups or individually.  Our pro account indicates PHIPA compliance (privacy legislation) however technology can change rapidly.  You also have steps to ensure confidentiality and so for both reasons, we cannot guarantee 100% protection of confidentiality using an online platform.  You need to create a basic Zoom account using your own personal, password protected email.  You must not share the password with anyone else.  Our platform enables us to bring people wishing to join the group into a waiting room, and no one will be admitted who is not already known to the therapist, who will host the online group.  You are free to leave the online group if you wish at any time, or if there is a situation deemed to be triggering or harmful to the group, the therapist/facilitator will immediately end the meeting and follow up individually with you.

  • There are no other explicit or implicit commitments to the therapeutic relationship, whether it is in person or by phone/online.  We are here as a supportive service for sexual assault survivors.

 

Muskoka Parry Sound Sexual Assault Services

1-800-461-2929

Call the Women's Sexual Assualt Help Line for confidential support. 

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